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FORLÌ – A room of almost 400 square meters, a giant screen, over 50 stations for technicians and operators, 15,000 control screens, a call center active 24 hours a day, 365 days a year, 13 managed toll-free numbers and 260 communication lines telephone calls.All for the control of more than 10,000 plants and water, gas and district heating networks.These are some of the numbers of Hera's network and plant remote control center and technical call center in Forlì, a cutting-edge center among the most important at European level, which opens its doors today on the occasion of the visit of a delegation from the Municipality led by Mayor Gianluca Zattini, with two exceptional guides:the executive president of the Hera Group Cristian Fabbri and the managing director Orazio Iacono.
Inaugurated in 2008, the hub monitors water, gas and district heating systems and networks in real time, and has gradually expanded both in terms of the number of territories managed and in size, so much so that today it has "10,000 systems and around 800,000 remotely controlled sensors distance on a network of over 74,000 kilometres”, explains Sandro Boarini, head of the hub. This is where reports of malfunctions, alarms and reports of all kinds arrive:from the citizen who smells gas or reports a water leak to the municipal technicians who warn of a problem with the public lighting or traffic light systems, which are then 'sorted' to their technical colleagues allowing them to intervene to solve the problem and manage it emergency situations better.And the size is impressive.“We're talking about 730,000 phone calls coming in from a catchment area of 4.2 million inhabitants served“, continues Boarini.
With the support of cutting-edge technologies for data management and the support of artificial intelligence, the infrastructure is therefore a real 'control room' capable of managing even critical and complex situations, such as, for example, the continuous monitoring of leaks on the water network.But without a doubt the most critical moment was the flood of spring 2023, during which the Hub monitored the situation on the field in 'real time' and made rapid and targeted interventions possible:a real point of reference in a particularly critical situation.“We were privileged to be able to bringing order at a time when there was chaos– recalls Boarini – this privileged view from above allowed us to communicate with the citizens but also with all our colleagues in the field”.A moment that Mayor Zattini also remembers well.“In the tragic days of the flood, the relationship with Hera was important, because the restoration of services, the work on the sewers, many works that seemed secondary instead represented the heart of the recovery and recovery of life within the our city."A 'first time', today's for the mayor, who is impressed by the functioning of this great machine.“It's extraordinary, I think it's a rewarding moment for a mayor– continues Zattini – it feels like being at NASA.These are the excellences that relaunch and give breath to Forlì.We must focus on great technological innovation, on great ideas and I believe there is something truly extraordinary here."
In addition to continuously supporting the management of all processes, the system allows operators in the field to be aware, in real time, of the status of the systems by making the information available, through a specific App, even on the move.Around 80 people work within it, covering all the territories served by Hera (Emilia-Romagna, Triveneto and Marche) for the management of remote control, remote management, automation and emergency intervention on systems and networks (aqueducts, sewerage, purification , gas, district heating), but also for environmental services, public lighting, e-mobility for electric charging:in short, all the Group's assets, essential for the effective management of essential services.